Dispute
We’re Here to Help
We’re sorry to hear you’ve had an issue with your order. Please contact us before opening a claim with your bank — we resolve every dispute quickly and fairly.
Email Our Support Team
Email: support@jerseybox.net
Include: your order number, description of the issue, and a photo if the item is damaged or incorrect
⏱ Average response time: within 24 hours, 7 days a week
- Email us at support@jerseybox.net with your order number and a clear description of the issue.
- Attach a photo if the item is damaged, incorrect, or defective. This speeds up resolution significantly.
- Receive a response within 24 hours with your resolution — reship, refund, or exchange, confirmed.
Item Not Received
We’ll provide your tracking number and expected delivery date. If your package is delayed beyond the estimate, we open an investigation and resolve it immediately.
Wrong Item Received
Email us a photo of what you received. We’ll ship the correct item at no additional cost as soon as we verify the error — no need to return the wrong item.
Damaged Item
Send us a clear photo of the damage. We’ll offer a free reship of the same item or a full refund — whichever you prefer. No hassle, no questions asked.
Size Doesn’t Fit
We offer exchanges for a different size or store credit for future orders. Contact us within 30 days of purchase and we’ll guide you through the process.
Before Opening a Bank Dispute
Opening a chargeback with your bank before contacting us may delay your resolution by 4–6 weeks due to financial institution processing times. We respond within 24 hours and resolve cases much faster. Please email support@jerseybox.net first — we will always find a fair solution.